FAQs

Does West River Dental take new patients?

Yes, we do. Please call us at 218-846-1900 to schedule an appointment.

What are your hours?

We are open Monday through Thursday 8:00 am – 5:00 pm. Friday hours vary.

Do you have weekend or evening hours?

No. If you have an emergency, we are available by phone at all times. Phone numbers are available on our answering service for any after-hours emergencies. We do not have extended hours for routine care, scheduling, or financial questions.

Do you only do cosmetic dentistry?

We offer both cosmetic and family dentistry. If you have questions on a specific service, please call for more information.

What are your prices?

We cannot, over the phone or on the website, give an accurate quote for services since we do not have “standard” pricing. Every person will have unique treatment needs that the doctor will determine during the course of an exam.

Do you have payment plans?

No. We accept cash, checks, and all major credit cards at the time of service. Another affordable option is CareCredit. Applications are available at our front desk or can be completed online. We will provide an estimate and treatment plan before to help with financial planning. We also recommend requesting prior authorization from your insurance provider before any work is done.

Does West River Dental accept Medical Assistance or Medicare?

No, we are not providers for any state programs.

Does West River Dental participate with my insurance?

There are many groups under each insurance carrier and it is best if you call the phone number listed on your card to check. We do not participate in any dental insurance discount programs.

Why doesn’t my insurance cover the procedure that my doctor tells me I need, like a night guard or implant?

Dental Insurance is a pre-determined benefit which allows a reduction of fees and a specified amount each year to be used to help cover the costs of dental care. It is not based on individual need or diagnosis. Your insurance company never sees your health assessment or treatment plan, nor do they adjust your benefits based on any criteria. All benefits are fixed and all are the same for every member of a group.

My group dental policy information says that all my necessary procedures are covered.
Why do I still have to pay out of pocket when I see the doctor?

The details of your plan are complex. Keep in mind that your insurance is a contract between you, your employer, and the insurance company that involves frequent changes in deductibles, exclusions, downgrades, etc. West River Dental does everything possible to help you understand your plan, but we cannot know every detail of your contract and/or answer your questions every time.

I don’t have insurance, what plan can you recommend for me as an individual?

There is no individual policy that will pay well or give you comprehensive coverage. Any available individual plans will either be a simple discount plan or have extensive limitations, exclusions, downgrades, and/or significant waiting periods.

What should I do then? Are you telling me I can’t get help to pay for my dental care?

Unlike medical care, dental care is still relatively affordable for most people. If you need more extensive dental care, we have interest free financing for extended periods of time to relieve financial hardship. If interested, please apply for Care Credit online at carecredit.com.

I have double coverage, will all my services be covered at 100%?

There have been changes in “Coordination of Benefits” policies that your insurance companies may follow and, even though you have double coverage, you may still need to pay out of pocket for some of your treatment charges.

Will you see me if I have HMO plan?

We welcome you as a patient and you will need to pay 100% out of pocket for all services provided.

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(218) 846-1900